Team Member Position
Climbing Instructor/Team Member
The Tide is Cornwall's largest Climbing Centre with a team who have visited, built, and worked in climbing facilities all over the world. Together we have distilled our favourite parts from each to create The Tide.

Our team provides outstanding customer service through excellent communication, great product knowledge, and confidence to help encourage all types of customers and colleagues, (they also make great pizza!) They really are the heart of everything we do, therefore we are looking for the best. If this sounds like you keep reading.
What makes The Tide team different?
We have built our core values around sustainability, accessibility, community, and integrity. These can be seen throughout the centre and affect all the choices we make.

We strive as an employer to offer flexibility to suit the needs of our team and support to help them grow along with the business. This is through training, forward-thinking, and long-term investments.
Duties, responsibilities and Skills
Your main duties and responsibilities will be:

• Responsible for creating a fun and welcoming atmosphere in the centre.
• Produce and serve a range of food and drink offerings in our cafe.
• To work efficiently on reception, dealing with customer bookings and general administration.
• To provide climbing sessions that meet our high standards.
• To provide excellent customer service: in person, by phone and via email/social media in a Friendly and approachable manner.
• Communicating with the senior team to ensure and improve the smooth running of the climbing centre and business as a whole.
• To be proactive in dealing with cleaning, Health & Safety, maintenance and other vital centre duties.

Essential skills
• Basic knowledge of climbing
• Competent computer skills

Desirable Skills
• CWI or RCI
• Food and Beverage Experience

Hours, pay and perks

24-32 hours per week at a rate of £10-£10.50 per hour, shifts will include daytime, evenings, weekends, Bank Holidays and good surf days.

Free/unlimited climbing, hot drinks and fitness classes.

Staff socials

Important information and dates
If you are interested in applying for the role please send your C.V and cover letter to:

Within your cover letter please include information about you! We want to get to know the real you, your hobbies, your favourite meal or experiences you’ve had!

Our recruitment process is in three stages:

Stage one - Send your CV and cover letter

Stage two – Informal chat with our Centre Manager via phone or video call.

Stage three - Invite to Interview at agreed day and time.

We look forward to meeting you!
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