We’re Working to Keep You & Our Team Safe at The Tide Climbing Centre
High or Low Tide?
To allow you to make your own decision about visiting us, we’re sharing how many climbers are here, in real time.
Climbing Safely at The Tide
We are really excited to welcome you back to The Tide Climbing Centre. In order to remain compliant with the Government COVID-19 Guidelines, we have made a few changes in order to ensure we welcome you back safely. We’ve outlined everything you need to know about visiting The Tide Climbing Centre below.
You will need to pre-book your climbing session with us, via our online booking system. This is to ensure we can monitor capacity, as well as for Track and Trace purposes.
If for any reason you’re unable to attend your pre-booked session. Please call the centre and cancel your slot, so we can offer it to another climber.
Non-climbers are of course welcome in the centre, however we cannot guarantee there will always be space, particularly during peak periods where we are more likely to be at capacity.
If you are feeling unwell or have been exposed to someone with symptoms of COVID-19 in the last seven days please do not come to our centre.
To ease congestion in our car park and ensure good relations with the neighbouring business please only park in the following areas:
Follow the new road layout, this takes you behind the centre. Park directly in front of The Tide Climbing Centre or at the end verge overlooking the wind turbine.
Please do NOT park in front of the Office Gym Club or Sperry Tents.
If you haven’t already – please ensure you give your car registration to reception or make sure this field is completed on your registration form and collect your free parking ticket from reception.
Please follow the one way system as you enter the building. Face coverings are now mandatory for all non-climbing areas of the centre. If you are exempt from wearing a face covering, for whatever reason, please let a member of staff know upon arrival. We ask all visitors please sanitise their hands when they arrive using one of the dispensers on the front desk.
Please respect the 2m distance between you and our staff. If you are a member you can check in by scanning your card at the second till.
We are encouraging contactless payment where possible for speed and to limit contact. Where you can – please pay contactless.
If this is your first time visiting The Tide Climbing Centre, please watch our centre video and fill out the centre registration form before arriving.
If you have booked onto an coached session please sign in at reception and our team will let you know where to wait. Our instructors are ensuring that we can provide awesome sessions while maintaining social distancing. Please ensure you listen to them carefully during the initial safety brief.
Please arrive at the centre ready to climb, with as few personal belongings as possible. Our storage lockers have been separated to encourage everyone to keep their distance. Once you have stowed your belongings please move away to allow other people to place their items in the lockers and storage cupboards. Our changing rooms are open but please be mindful of others.
Toilets and Showers
Our toilets are part of our regular cleaning schedule, however between cleans you can help us to limit the potential spread of Covid-19. Please remove your climbing shoes before using the toilets, wash your hands for at least 20 seconds after using the toilets and dry them thoroughly and please let us know if the toilets are not in good order.
The shower is currently not open for use, but as soon as it’s feasible to safely have this facility open, we will.
The Climbing Area
While climbing, it is your responsibility to ensure that you keep yourself distanced from others. Please follow the one way system around the Yoga Studio and avoid sitting on the mats between climbs.
Please avoid mixing with climbers from outside your household and/or social bubble. Groups of more than 6 are not permitted anywhere in the centre.
Face coverings do not have to be worn in the climbing areas of the centre, however you’re welcome to wear them if you prefer. Please ensure your put your face covering back on when exiting the climbing area.
Once you have finished climbing please wash your hand immediately or use the hand sanitiser placed around the centre.
The café now exclusively operates table service. Please wait for a member of staff to take your order and give you a table number.
We have antibacterial spray for you to use should you wish to clean the area you are sat in.
Once your food has been prepared we will bring it to the end of your table. Once you are finished, please stack your plates and we will collect them from the end of your table.
Leaving the building
Please sign yourself out of the building using the computer by the door.
This will help us ensure the correct number of people are in the centre and will mean that others can enter. If you are not sure how to sign yourself out – please ask a member of the Tide Team.